If you’ve worked with Medicare advisors from UMA, you understand that our process is both efficient and effective. Maintaining this efficiency requires tools that allow our Medicare advisors to be thorough and accurate while preserving the promise we make of a speedy comparison shopping experience.
The main pain points of older technologies lie in their inability to be real-time and their reliance upon lengthy sets of paperwork. People are starting to understand just how quickly you can find answers to questions and apply for coverage online. In fact, from 2006 to 2012 the percentage of consumers researching life insurance and annuities online prior to making a purchasing decision jumped from 38 percent to 61 percent. This number continues to climb as more and more internet natives find themselves needing insurance information.
Our approach to Medicare technology starts with our Customer Relationship Management (CRM) system. In short, it is a way for our advisors to organize their clients and potential clients. Every client record contains basic contact information along with advisor notes and any other essential pieces of information garnered from our interactions with you. It all lives in a very tidy user experience built with some of the most advanced information security available.
When an advisor and client speak about insurance carriers and move into a place where they wish to actually compare rates, it is time for our quote engine to get to work. The power of this real-time industry aggregator lives in its ability to pipe in the latest rates for any person anywhere in the country. In mere seconds, our advisor sees every insurance carrier, their premium for any plan, and how they stack up against the rest of the industry.
With all questions answered and the proper plan and carrier chosen, our advisors can head into what’s known as an e-app. These carrier-specific online applications allow both advisor and client to complete their insurance application in a secure, accurate environment on their computer. There are several safeguards in place to ensure proper completion of the application the first time. On average, these applications take 15-20 minutes from start to finish. Not only does this process make it easier on our clients, it also makes it easier on the insurance carrier. Depending upon the situation, you may even be approved for coverage the same day you apply!
All of this cutting-edge technology allows our advisors to focus on saving our clients time and money. It lets them be as agile as they need to be in answering your questions, examining your quotes, and completing your application. More than anything, it allows them to deliver an industry-leading experience every single day.