5 ways UMA has you covered: Stellar service

Stellar service

5 ways UMA has you covered: Stellar service

UMA doesn’t just help you find the best rate for your Medicare policy. We’re your partner every step of the way—even after you’ve enrolled. Here’s how our stellar customer service team takes care of our clients.

What we do

After you’ve been issued your policy, customer service is the first point of contact for all your future needs. Whether you’re curious about how a change in your life might affect your coverage or want to explore a new plan, we can solve it. And we know the answers to your healthcare questions aren’t one-size-fits-all, so you’ll always get a real person on the other end of the line.

We also know who our experts are. That’s why when you call us, we’ll route you to the best person for the problem right away so you don’t have to repeat yourself through a frustrating series of menus and transfers. Our team is made up of highly ethical, dependable, and knowledgeable problem solvers so you can be confident you’re getting the right answer from the right source every time you call.

Why we’re different

Press 9 to speak with a representative. You’ll never hear those words when you call the UMA helpline. Many companies have tried to remove the customer from the customer service experience, either by routing your call through an automated system or leaving you to navigate the issue online. Both options put the responsibility on you to know which resource or department can find you the best answer.

When it comes to healthcare, we know our customers deserve a better experience.

What to expect

We treat your healthcare coverage like it’s our own. You’ll always speak to a highly trained, knowledgeable team member ready to listen to and assess your needs Monday through Friday, 8am-5pm CST. If you call outside those hours, just leave us a message—we’ll call you back as soon as we can during business hours. We know your questions are best dealt with by a real person, that’s why we make real customer service a priority.

Want to know how else UMA is the best partner to help you at every step in your Medicare journey?

Check out our eBook—5 ways UMA has you covered.